Travel Services on the Counter Terminal
Introducing foreign currency for Barclays.

Video is particularly effective when used to dispel anxieties. In this mixed-media package for Barclays Bank, staff were shown their way through new foreign currency transaction procedures.

As each transaction is very short, a real incident was shown in its entirety then analysed with a presenter in a studio setting. Actual members of staff were used, adding to the realism of the transactions and the pressures of counter processing.

The video featured reference numbers in the bottom left hand corner to refer staff to the supporting training materials designed to be studied in time with the video.

The package included workbooks, quick reference guides, training support notes and instructions for managers.

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